ph88 Privacy Policy for Filipino Players

1. Introduction

This Privacy Policy ("Policy") describes how ph88 ("ph88," "we," "our," "us") collects, uses, stores, shares and protects personal information about Filipino players ("you," "your") who register and use the ph88 online sports betting and casino platform at ph88.org.

ph88 is committed to protecting the privacy of Filipino players in accordance with Republic Act No. 10173, known as the Data Privacy Act of 2012, its Implementing Rules and Regulations, and related issuances by the National Privacy Commission of the Philippines.

This Policy applies to all personal data collected through the ph88 website, mobile interface, support channels and any other interaction you have with ph88 as a registered Filipino player.

2. Data We Collect

ph88 collects the following categories of personal data from Filipino players:

• Identity data: Full legal name, date of birth, nationality and government-issued ID details (such as passport, driver's licence, SSS, UMID, PhilHealth or voter's ID).
• Contact data: Email address, Philippine mobile number and home or billing address.
• Financial and payment data: GCash account number, Maya account details, Philippine bank account name, account number and bank name used for deposits and withdrawals.
• Account and transaction data: Username, account balance, deposit history, withdrawal records, bonus history and betting transaction logs.
• Betting and gaming data: Sports markets wagered on (including PBA, UAAP, NBA, PVL, MPL Philippines), bet types, game history and platform activity.
• Technical data: IP address, device identifiers, browser type, operating system, login timestamps and session duration.
• Communication data: Support chat transcripts, support ticket content and any other communications you send to ph88.

ph88 does not collect sensitive personal information beyond what is strictly required for identity verification and age compliance. We do not collect biometric data, health records or information about political or religious beliefs.

3. How We Collect Your Data

ph88 collects personal data through the following channels:

• Account registration: Information you provide when creating your ph88 account, including your name, date of birth, email and contact details.
• Identity verification: Documents and information submitted when completing KYC (Know Your Customer) verification, including Philippine government-issued ID uploads.
• Deposits and withdrawals: Payment details you submit when making a PHP deposit via GCash, Maya or Philippine bank transfer, or when submitting a withdrawal request.
• Platform use: Data generated automatically when you browse the ph88 website, place bets, play casino games or use any feature of the platform.
• Support interactions: Information you voluntarily provide when contacting ph88 customer support by live chat, support ticket or email.
• Cookies and similar technologies: Technical data collected via cookies, web beacons and similar tracking technologies as described in Section 9 of this Policy.

4. How We Use Your Data

ph88 uses the personal data of Filipino players for the following purposes:

• Account operation: To create and manage your ph88 account, process logins, maintain your PHP balance and provide access to sports betting, basketball betting, esports and casino products.
• Identity and age verification: To confirm that you are a Philippine resident aged 21 years or above before allowing account activation or processing withdrawals.
• Payment processing: To process PHP deposits and withdrawals via GCash, Maya or Philippine bank transfer and to match payment details to your verified account.
• Legal and regulatory compliance: To comply with applicable Philippine law, respond to lawful requests from Philippine authorities and maintain required transaction records.
• Security and fraud prevention: To detect, investigate and prevent fraudulent activity, money laundering, account takeover and other security threats to the ph88 platform.
• Responsible gaming: To monitor betting patterns, apply player-requested deposit limits and self-exclusion settings and identify signs of problem gambling behaviour.
• Customer support: To respond to your queries, resolve disputes and provide assistance with your ph88 account.
• Platform improvement: To analyse aggregated, anonymised usage data to improve ph88 features, performance and the overall player experience.
• Marketing communications: To send you relevant promotional offers and platform updates by email or notification, where you have not opted out of such communications.

5. Sharing Your Data

ph88 does not sell, rent or trade your personal information to third-party marketing organisations. ph88 may share your personal data with the following categories of third parties only where strictly necessary:

• Payment processors: GCash, Maya and Philippine banking partners receive only the data necessary to process your authorised PHP deposits and withdrawals.
• Identity verification providers: Third-party KYC and document verification services used to confirm the authenticity of Philippine government-issued IDs submitted during account verification.
• Fraud prevention and security services: Providers of fraud detection, anti-money laundering screening and security monitoring tools that help protect the ph88 platform and its Filipino players.
• Technology and infrastructure providers: Cloud hosting, database and platform service providers who process data on ph88's behalf under strict data processing agreements.
• Philippine regulatory and law enforcement authorities: Where ph88 is required by applicable Philippine law, court order or regulatory instruction to disclose player information.

All third parties with whom ph88 shares personal data are required to handle that data securely, use it only for the specified purpose and comply with applicable Philippine data privacy requirements. ph88 does not authorise third parties to use your personal data for their own marketing purposes.

6. Payment Data and Financial Privacy

ph88 applies additional care to the financial and payment data of Filipino players given its sensitivity. The following specific rules apply:

• GCash account numbers, Maya account details and Philippine bank account information are used exclusively to process transactions that you have explicitly authorised.
• Payment credentials are never stored in plain text. Financial data at rest is protected using industry-standard encryption.
• ph88 operates a strict name-matching policy: withdrawal requests are only processed to accounts registered in the same name as the verified ph88 account holder. This protects against unauthorised fund transfers.
• ph88 does not store full Philippine bank account numbers beyond what is required for transaction processing and reconciliation.
• Transaction records are retained for the period required by applicable Philippine law and regulatory requirements, after which they are securely deleted.

7. Data Retention

ph88 retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, or as required by applicable Philippine law and regulatory obligations. The following retention guidelines apply:

• Active account data: Retained for the duration of your active ph88 account.
• Transaction and betting records: Retained for a minimum of five years from the date of the transaction, in accordance with applicable Philippine financial record-keeping requirements.
• Identity verification documents: Retained for the duration of the account relationship and for the period required by applicable anti-money laundering regulations.
• Support communications: Retained for up to three years from the date of the last communication, or longer where a dispute or investigation is ongoing.
• Closed accounts: Data relating to closed accounts is retained for the applicable regulatory minimum period before being securely deleted or anonymised.

When personal data is no longer required and no legal obligation to retain it exists, ph88 will securely delete or permanently anonymise it so that it can no longer be linked to an individual Filipino player.

8. Data Security

ph88 implements technical and organisational measures designed to protect the personal data of Filipino players against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• Encryption of personal data in transit using TLS and at rest using industry-standard encryption protocols.
• Role-based access controls ensuring that only authorised ph88 personnel with a legitimate operational need can access player account data.
• Regular security assessments and monitoring of the ph88 platform for vulnerabilities and suspicious activity.
• Secure deletion practices applied when personal data is no longer required.
• Staff training on data privacy obligations and secure data handling practices.

While ph88 takes reasonable steps to protect your data, no internet-based platform can guarantee absolute security. If you suspect any unauthorised access to your ph88 account, please contact support immediately and change your account password.

9. Cookies and Tracking Technologies

ph88 uses cookies and similar technologies to operate and improve the platform experience for Filipino players. The following types of cookies may be used:

• Essential cookies: Required for the ph88 platform to function correctly, including maintaining your login session and remembering your account preferences.
• Analytics cookies: Used to collect anonymised data about how Filipino players use the ph88 platform, helping us identify areas for improvement.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic and suspicious login attempts.
• Preference cookies: Used to remember your language, region and display preferences on the ph88 platform.

Essential and security cookies are necessary for the operation of ph88 and cannot be disabled without affecting platform functionality. You may manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the performance of some ph88 features.

10. Minors and Age Restriction

The ph88 platform is strictly for Filipino residents aged 21 years and above. ph88 does not knowingly collect personal data from anyone under the age of 21.

If ph88 discovers that personal data has been collected from a person under 21 years of age, that account will be closed immediately, all associated data will be deleted, and any funds held in the account will be handled in accordance with applicable Philippine law.

If you believe a minor may have accessed the ph88 platform, please contact ph88 support immediately so that we can take appropriate action.

11. Exercising Your Data Rights

To exercise any of your data rights under Republic Act No. 10173 and this Privacy Policy, you may contact ph88 support through the live chat or support ticket system within your account, or by emailing [email protected] from the email address registered to your ph88 account.

ph88 will respond to verified data rights requests within 15 business days of receipt. In some cases, we may need to verify your identity before processing a request. Verification will be done by confirming details already associated with your ph88 account.

• Requests to access your data will be fulfilled by providing a summary of the personal information ph88 holds about your account.
• Requests to correct inaccurate data will be actioned after verification of the correct information.
• Requests to delete your data will be assessed against our legal obligations to retain records before any deletion is carried out.
• Requests to object to marketing communications will be actioned within 5 business days.

If you are not satisfied with ph88's response to a data rights request, you have the right to file a complaint with the National Privacy Commission of the Philippines.

12. Changes to This Privacy Policy

ph88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law or the features and services available on the ph88 platform. When material changes are made, ph88 will notify registered Filipino players by email to the address on file and by a notification within the platform.

The updated Policy will be published on this page with a revised "Last updated" date. Continued use of the ph88 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any changes.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or ph88's handling of your personal data, please contact the ph88 Data Privacy team through the following channels:

• Live chat: Available inside your ph88 account when logged in — the fastest way to reach our support team.
• Support ticket: Submit a ticket through the Help section of the ph88 platform.
• Email: [email protected] — please use the email address registered to your ph88 account when submitting data privacy requests so we can verify your identity efficiently.

ph88 support is staffed by a team experienced with the Philippine payments landscape — including GCash and Maya — and with the data privacy requirements applicable to Filipino players. All data privacy enquiries are handled in plain Philippine English and are treated with strict confidentiality.

For more information about your rights under Philippine law, you may also visit the official website of the National Privacy Commission of the Philippines.